privacy-policy-en | Mahalo Sky Cafe Bar

1. Basic Policy

ClearSky LLC (hereinafter “the Company”) recognizes the importance of personal information—meaning information about a living individual that can identify the person by name, date of birth, or other description as defined in the Act on the Protection of Personal Information (“APP”). Believing that protecting such data is a social responsibility, we handle personal information appropriately in compliance with the APP and all related laws and guidelines.

2. Company Name, Address, and Representative

ClearSky LLC CEO : Ranma Tsuji
5F-A Southern Kyoto-Ekimae Bldg., 149 Nishisakai-cho, Shimogyo-ku, Kyoto 600-8218 Japan

3. Acquisition of Personal Information

When obtaining personal information, we notify or disclose the purpose of use (including disclosure through this Policy). If we receive such data directly from a customer in contracts or other documents (including electronic records), we clearly state the purpose beforehand and obtain it appropriately.

4. Purposes of Use

Unless permitted by law or with the customer’s consent, we use personal information only to the extent necessary for the following purposes.

To respond to customer inquiries and provide necessary support communication
To verify identity and ensure security in our services
To guide customers through procedures and confirmations related to service provision
For management and operation required to run our services
To send information, ads, surveys, materials, or products about our services, campaigns, and events or those of affiliates and partners
To record and analyze phone calls or e-mails for the purpose of improving customer-support quality
For personnel, labor, operational, health, and security management of employees
To contact job applicants and conduct recruitment selection
For other operations related to the use and provision of our services

5. Use of Cookies

Our website uses cookies to improve convenience, measure traffic, and optimize advertising. Cookies identify the browser and do not include personally identifying information. Users can disable cookies in their browser settings, but some site functions may become unavailable.

6. Analytics Tools

Our site uses Google Analytics, which collects and analyzes usage data through cookies. This data is managed under Google’s Privacy Policy and contains no personally identifying information.

Google Privacy Policy：
https://policies.google.com/privacy?hl=ja

If you wish to disable Google Analytics：
Google アナリティクスオプトアウトアドオン

7. Advertising

We may deliver behavior-targeted ads via Google Ads, social-media ads, and other third-party services based on past access data. These providers obtain access data through cookies but no personally identifying information. You can opt out through each platform’s settings page.

8. Provision to Third Parties

We do not provide personal information to third parties except in the following cases.

With the customer’s prior consent
When required by law
When necessary to protect life, body, or property and obtaining consent is difficult
When cooperation with a public agency’s legal duties would be hindered by seeking consent
When outsourcing within the scope necessary to achieve the purpose (with minimal data and proper supervision)
In connection with business succession such as a merger

9.Joint Use

We do not share personal information in joint use.

10. Security Measures

We take organizational, human, physical, and technical measures to prevent leakage, loss, or damage of personal information and regularly verify their effectiveness.

11. Disclosure, Correction, Suspension, etc.

If you wish to request disclosure, correction, or suspension of personal data we hold, please proceed as follows.

Required documents : our designated “Personal Information Amendment / Deletion Request Form” and identification (driver’s license, passport, etc.)
Fee : ¥3,300 (tax included) per request
Response : a written reply or other method within a reasonable period

12. Policy Revisions

This policy may be revised without notice due to legal changes or service updates. Revisions will be posted on our website and take effect upon publication.

13. Privacy Inquiry Desk

Address : 5F-A Southern Kyoto-Ekimae Bldg., 149 Nishisakai-cho, Shimogyo-ku, Kyoto 600-8218 Japan
Phone : +81-75-585-4705
Hours : 10:00–17:00 (excluding weekends, public holidays, year-end/New-Year, and company holidays)